Employment Opportunities

We're hiring! If you have a passion for retail, love to help women feel great in their fit and want a fun & uplifting work environment, we'd love to hear from you.

Nestled in the heart of Historic Main Street St. Charles, FR & Co focuses on curating a collection of apparel, accessories and gifts that can complement any woman's life. We're searching for additional team members who have an interest in women's fashion and find joy in helping our customers find the perfect fit.

Current Openings:

  • Key Holder
  • Visual Merchandising Key Holder
  • Sales Associate

 

Job descriptions are detailed below:

Key Holder - FR & Company


The Keyholder, in partnership with store management, creates a customer centric environment aligning with FR & Company values. The keyholder supports the store goals which include exceptional customer service, sales goals, loss prevention, visual merchandising and store cleanliness.  


Key Responsibilities: 


Keyholder Duties: 

  • Open and close the store independently, ensuring all procedures are followed. 

  • Provide leadership and support to the sales team, ensuring smooth daily operations. 

  • Handle cash and process transactions in an accurate and efficient manner. 


Visual Merchandising: 

  • Maintain product displays, ensuring they are always neat, organized, and replenished. 


Customer Service: 

  • Greet and assist customers in a friendly, approachable manner, providing exceptional service. 

  • Help customers find the perfect products, answer questions, and offer personalized recommendations. 

  • Address customer concerns or issues promptly and professionally. 

  • Assist clients with styling advice and help them make fashion-forward choices.  


Team Collaboration: 

  • Provide coaching and support to store associates to maintain a high level of customer service and sales performance. 

  • Assist in training new staff members, particularly in visual merchandising and product knowledge. 


Store Maintenance: 

  • Ensure the store is clean, organized, and visually appealing at all times. 

  • Manage inventory levels, assist with stock rotation, and handle product shipments and restocking. 


Qualifications: 

  • Proven experience in retail, with at least 1-2 years in a keyholder or supervisory role. 

  • Must be at least 18 years old 

  • Excellent communication skills and ability to work well in a team environment. 

  • Ability to open and close the store independently and handle keyholder responsibilities with reliability. 

  • Strong customer service orientation and a proactive attitude. 

  • Basic cash handling and POS system experience. 

  • Flexibility to work evenings, weekends, and holidays as needed. 


Availability: 

  • 18-24 hours per week  

  • 3-4 days on average per week  

  • Sunday availability required 

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Visual Merchandising Key Holder - FR & Company


The Keyholder, in partnership with store management, creates a customer centric environment aligning with FR & Company values. The keyholder supports the store goals which include exceptional customer service, sales goals, loss prevention, visual merchandising and store cleanliness.  

A visual merchandising focus for a Keyholder role means that, in addition to the core responsibilities of opening, closing, and overseeing store operations, the Keyholder will also play a key role in shaping the store’s appearance and overall shopping experience. Visual merchandising involves creating displays, layouts, and environments that attract customers, highlight key products, and encourage sales—all while staying true to the brand’s aesthetic and identity. 

In essence, a Visual Merchandising Focus for a Keyholder means they’re not just responsible for keeping the store running day-to-day, but also for actively contributing to the store’s aesthetic, atmosphere, and sales strategies. It’s about ensuring the store looks its best and is strategically arranged to both attract customers and drive sales.

Key Responsibilities:

Keyholder Duties: 

  • Open and close the store independently, ensuring all procedures are followed. 

  • Provide leadership and support to the sales team, ensuring smooth daily operations. 

  • Handle cash and process transactions in an accurate and efficient manner. 


Visual Merchandising: 

  • Design and implement creative and visually appealing displays that reflect the store's brand, seasonal themes, and product assortment. 

  • Maintain product displays, ensuring they are always neat, organized, and replenished. 

  • Regularly update window displays and in-store layouts to keep the shopping environment fresh and engaging. 

  • Work with management to plan and execute promotions, sales events, and seasonal installations. 


Customer Service: 

  • Greet and assist customers in a friendly, approachable manner, providing exceptional service. 

  • Help customers find the perfect products, answer questions, and offer personalized recommendations. 

  • Address customer concerns or issues promptly and professionally. 

  • Assist customers with styling advice and help them make fashion-forward choices.  


Team Collaboration: 

  • Provide coaching and support to store associates to maintain a high level of customer service and sales performance. 

  • Assist in training new staff members, particularly in visual merchandising and product knowledge. 


Store Maintenance: 

  •  Ensure the store is clean, organized, and visually appealing at all times. 

  • Manage inventory levels, assist with stock rotation, and handle product shipments and restocking. 

 
Qualifications: 

  • Proven experience in retail, with at least 1-2 years in a keyholder, supervisory, or visual merchandising role. 

  • Must be at least 18 years old 

  • Strong understanding of visual merchandising principles, with an eye for detail and a passion for creativity. 

  • Excellent communication skills and ability to work well in a team environment. 

  • Ability to open and close the store independently and handle keyholder responsibilities with reliability. 

  • Strong customer service orientation and a proactive attitude. 

  • Basic cash handling and POS system experience. 

  • Flexibility to work evenings, weekends, and holidays as needed. 


Availability:   

  • 18-24 hours per week  

  • 3-4 days on average per week  

  • Sunday availability required 


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Sales Associate - FR & Company


The Sales Associate, in partnership with store management, creates a customer centric environment aligning with FR & Company values. The sales associate supports the store goals which include exceptional customer service, sales goals, loss prevention, visual merchandising, and store cleanliness.


Key Responsibilities:


Sales Associate Duties: 

  • Cash Handling: Operate the point-of-sale system, process transactions, handle cash and credit card payments, and issue receipts.

  • Product Knowledge: Stay informed about the store’s products and services to ensure accurate information is provided to customers. 

  • Sales: Meet or exceed  sales goals by effectively engaging customers, understanding their needs, and promoting products. 


Customer Service Excellence: 

  • Provide exceptional service by greeting customers warmly, understanding their needs, and offering personalized recommendations. 

  • Create a positive shopping experience by ensuring that each customer feels valued, heard, and appreciated. 

  • Handle customer inquiries, resolve issues, and ensure complete satisfaction at every touchpoint. 


Sales and Product Knowledge: 

  • Maintain strong product knowledge and be able to confidently share information about features, benefits, and promotions. 

  • Assist customers in finding the perfect products while maximizing sales and meeting store targets. 

  • Upsell and cross-sell products based on customer needs and preferences. 


Efficiency and Store Operations: 

  • Maintain an organized and efficient sales floor, ensuring products are stocked, labeled, and ready for display. 

  • Assist with inventory management, including restocking shelves, performing stock checks, and handling product shipments. 

  • Process transactions accurately and efficiently at the register, ensuring a smooth and quick checkout experience. 


Visual Merchandising: 

  • Help with maintaining the presentation of the store, ensuring it’s clean, organized, and visually appealing. 

  • Assist with setting up product displays and promotional setups to attract customer attention. 


Team Collaboration: 

  • Work closely with other team members to ensure smooth daily operations. 

  • Contribute to a positive, supportive work environment where everyone is encouraged to share ideas and contribute to the store’s success. 

 
Qualifications: 

  • Previous retail or customer service experience is preferred, but not required. 

  • A passion for delivering top-tier customer service with a positive attitude. 

  • Strong organizational skills with an ability to multi-task and manage time efficiently. 

  • Ability to learn quickly and retain product knowledge. 

  • Basic math skills and experience using POS systems for transactions. 

  • A team player with strong communication skills and a friendly, approachable demeanor. 

  • Flexibility to work weekends, evenings, and holidays as needed. 


Availability:

  • 8-12 hours per week 

  • 2-3 days on average per week 

  • Sunday availability required  



For consideration, please email your resume and desired position to: info@frandcompany.com. Alternatively, you can always apply in-person at our Storefront: 341 S. Main St. Charles, MO 63301.