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Our Brick & Mortar is OPEN Wednesday through Sunday. Complimentary Shipping on orders over $75.
Our Brick & Mortar is OPEN Wednesday through Sunday. Complimentary Shipping on orders over $75.

FAQs

Are your mugs dishwasher safe? 

  • Absolutely! Because of the permanent application technique used on the mugs, they are dishwasher and microwave safe. Also, you will never have to worry about the design peeling off or fading. 

Do you use a vinyl application on your products?

  • No, at FR & Co we do not use vinyl. In order to ensure the very best quality and a product that will last through many washes and much use, we use top quality screen printing methods. 
  • In addition, our cards are printed using only the best machines. As a result, the designs are clear and crisp; exactly what you would expect from professional-grade printers. 

Where are your products made?

  • All of our products are made with love and laughter in St. Louis, MO

How should I care for my apparel? 

  • For apparel items, you can machine wash and dry on delicate. Please iron inside out. 

When will my items ship?

  • Our shipping policy is 1-3 business days after purchase. If you need your items a little quicker, please email us (info@frandcompany.com) and we'll let you know if we can ship any quicker. We don't charge extra for this service. We're a small business and proud of it, so (unlike the big boxes) anytime we can accommodate a customer's specific request, we're happy to do so.

What is your return/exchange policy? 

  • Didn't love it? That's a bummer, but we get it. We will gladly accept returns, exchanges and cancellations. 
  • Please contact us within 24 hours of order placement to cancel your order and you will be credited in full. 
  • Returns and exchanges must be made within 30 days of receiving the product and must be in original condition. 
  • Returns will be credited back to your account, minus the shipping charges. 
  • Exchanges are easy at FR & Co, but please note, you are responsible for paying the postage to return the item back to us. Please return your item to the address below and include the original packing slip, along with the specific details of the item you want in replacement of the original. We will ship out your replacement within three business days. 
    • For returns and exchanges, please ship to:
Returns: FR & Co
3515 New Town Blvd
St. Charles, MO 63301

    I'm interested in ordering wholesale. Is that available? 

    Do you have a brick and mortar store? 

    • Yep, we sure do! You can visit us during the following hours:
      • Tuesday 11am - 6pm
      • Wednesday 11am - 6pm
      • Thursday 11am - 6pm
      • Friday 11am - 6pm
      • Saturday 11am - 6pm
      • Sunday 11am - 4pm

    Where and when should I pick-up my local order? 

    • You can pick-up during the following hours:
      • Tuesday 11am - 6pm
      • Wednesday 11am - 6pm
      • Thursday 11am - 5pm
      • Friday 11am - 6pm
      • Saturday 11am - 6pm
      • Sunday 11am - 4pm
      • **If you can't make the hours above work, please reach out and we'll do our best to accommodate!
    • You can pick up at our store located in downtown St. Charles:
      • 341 S Main Street, St. Charles, MO 63301

    Do you really love your customers? 

    • Every. Freaking. One. Of. You. 

    Did we miss something? 

    • Email us at info@frandcompany.com